ABOUT THE
TRANSPARENCY LINE

SEND A COMMENT
OR COMPLAINT

FOLLOW-UP ON
A COMPLAINT

RESULTS OF
THE SURVEY

CODE
OF ETHICS

Results of the
survey

    1. Are you familiar with the Code of Ethics that governs Grupo Lamosa and your Company?
    Yes 98%
    No 2%
    1. Do you know what is the purpose of the transparency line?

    Yes 97%
    No 3%
    1. Do you feel confident that when you make a report through the transparency line, it will be dealt with?
    Yes 92%
    No 8%
    1. How would you rate the transparency line operation?
    Excellent 40%
    Very well 17%
    Well 33%
    Fair 9%
    Bad 1%
    1. Do you consider that the transparency lines helps to the Code of Ethics compliance?
    Yes 97%
    No 3%
    1. Are you familiar with the Code of Ethics that governs Grupo Lamosa and your Company?
    Yes 99%
    No 1%
    1. Do you know what is the purpose of the transparency line?

    Yes 99%
    No 1%
    1. Do you feel confident that when you make a report through the transparency line, it will be dealt with?
    Yes 96%
    No 4%
    1. How would you rate the transparency line operation?
    Very well 38%
    Well 54%
    Fair 7%
    Bad 1%


    Satisfactory 91%
    Unsatisfactory 9%
    1. Do you consider that the transparency lines helps to the Code of Ethics compliance?
    Yes 97%
    No 3%
    1. Are you familiar with the Code of Ethics that governs Grupo Lamosa and your Company?
    Yes 98%
    No 1%
    1. Do you know what is the purpose of the transparency line?

    Yes 99%
    No 1%
    1. Do you feel confident that when you make a report through the transparency line, it will be dealt with?
    Yes 94%
    No 1%
    Null 5%
    1. How would you rate the transparency line operation?
    Excellent 19%
    Very well 38%
    Well 33%
    Fair 6%
    Bad 1%
    Null 3%
    1. Do you consider that the transparency lines helps to the Code of Ethics compliance?
    Yes 95%
    No 5%
    1. Are you familiar with the Code of Ethics that governs Grupo Lamosa and your Company?
    Yes 98%
    No 2%
    1. Do you know what is the purpose of the transparency line?

    Yes 97%
    No 3%
    1. Do you feel confident that when you make a report through the transparency line, it will be dealt with?
    Yes 92%
    No 8%
    1. How would you rate the transparency line operation?
    Excellent 21%
    Very well 38%
    Well 31%
    Fair 8%
    Bad 2%
    Null 0%
    1. Do you consider that the transparency lines helps to the Code of Ethics compliance?
    Yes 96%
    No 4%

Or by calling toll-free:

MEXICO
01-800 7 LAMOSA
(01-800 7 526072)
24/7/365

CHILE
800-000-162

PERU
0-800-006-87

ARGENTINA
0-800-122-0665

COLOMBIA
01-800-952-0816

Or by sending an e-mail to:
lineatransparencia@lamosa.com